SurgiLoom · Patient information

Refund Policy

This policy applies to the one-time US$180 SurgiLoom coordination fee. Treatment, travel and accommodation are paid directly to providers and are not part of this fee.

When a refund is available

You receive a full refund if you cancel before case review begins, or if SurgiLoom cannot identify a suitable hospital for your case.

After options are delivered

No refund is available after SurgiLoom has delivered hospital options to you.

How to request a refund

For questions about this policy, data requests or refund requests, email surgiloomcare@gmail.com. Approved refunds are returned to the original payment method within 7–10 business days.